Desktop Support Administrator

Location: Toronto, Ontario, Canada
Date Posted: 07-25-2018
Stereo D is the recognized leader in high-quality conversions of 2D theatrical content into stereoscopic 3D imagery. Formed in 2009 and acquired by Deluxe Entertainment Services Group Inc. in 2011, the company works with major motion picture studios, directors, cinematographers, and VFX supervisors to bring their vision of 3D storytelling to the screen. Stereo D has completed work for such films as STAR WARS: ROGUE ONE, THE FORCE AWAKENS, FANTASTIC BEASTS AND WHERE TO FIND THEM, DR.STRANGE, CAPTAIN AMERICA: CIVIL WAR, ASSASSINS CREED, and X-MEN: APOCOLYPSE in 3D to name a few.  The company also provides end-to-end 3D production services on feature films, television productions and commercials.  This position will be based in our Toronto facility.
Stereo D is a business run by filmmakers, valuing artistic excellence and speaking the language of film. Our production teams and artists are among the best in the business, driven by an innate passion for all things film. Our unique artist-centric environment enables our people the creative freedom to conceptually support the creative visions of directors, delivering the finest, most dynamic 3D imagery in entertainment.
Deluxe Entertainment Services (Stereo D) is an Equal Opportunity Employer.
About this position:

Desktop Support at Stereo D reports to the Manager of Technology.  Responsible for diagnosing and troubleshooting any workstations hardware and software related issues. The position also plays an integral role in assuring the artists can work and function on a productive level with minimal to no downtime due to technical complications.

Responsibilities Include:
  • Troubleshooting day-to-day technical issues, including but not limited to issues with workstations, peripherals, email, printers, phones, and applications
  • Responsible for the initial setup and configuration of workstations and new users
  • Resolve tickets and requests submitted via email or on our helpdesk system in a timely manner
  • Keep asset inventory organized and up to date
  • Maintain tidy cabling standards throughout our facility
  • Assist systems staff where necessary and other duties as assigned by Manager
  • Working shift-work as needed to ensure there is always on-site coverage when required
  • Flexibility with hours is required
  • Experience in a technical support role or related field
  • Ability to take direction positively, work well within a team and thrive under the pressure of tight deadlines
  • Able to apply common-sense and logic while troubleshooting
  • Familiarity of visual effects software and post production is ideal but not required. Adobe After Effects, Nuke, and Microsoft Office are examples of common software you will encounter
  • Able to competently use a Windows 7 environment. Linux experience is a plus
  • Able to lift a minimum of 50 pounds

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